Customer Service

We are all passionate about continuous improvement and making sure our products and services are “Future Ready”. Future Ready means that we’re always thinking ahead, looking for better ways to do things, so when change happens, we’re ready and our customers are ready.
We recognise the importance of a responsive and adaptability and our creative team is ready to meet and exceed the needs and expectations of our customers.

Judy Temporali: Customer Services Manager

“My key role is in estimating and working with our team of engineers, handling requests for quotations and tender enquiries. I facilitate the quotations for all specialty jobs outside our standard pole and pad mount range, ground mount, industrial, mining, kiosk and power transformers. I manage the relationships with these customers, following up our quotes and making sure we deliver what is expected.

“My focus is on the larger industrial transformers – special ground mounts and kiosk types. I love the challenge of managing each project, prioritising the detail, keeping my customers informed of the job’s progress and working with them to anticipate any changes and problems that might arise.

“I’ve been with the company since 2007 and I really enjoy working with the tyree team. We fully support one another and our Customer Service team has built quite a reputation for reliability, product knowledge and keeping to our word. When we say we’ll get back to you by a certain time, we do."

Judy’s background is in administration, production, purchasing, sales and managing tender processes.
Besides work, her other passion is being with her family and friends and playing Hockey.

Judy’s direct contact details:
Ph: +61 2 4872 6112
E: judyt@tyree.com.au

Judy Temporali:

Judy Temporali

Ravi Singh: Sales Engineer

Ravi is an Electrical Engineer with 10+ years of experience working across in both the technical & commercial domain. His past experience involved in successfully delivering effective solutions for critical projects and solving complex problems for Power, TNSP and DNSP.

He is responsible for sales & account management, assessing feasibility & estimating, technical analysis and solutions, managing internal and external stakeholder relationships, liaising with key teams, strategic planning, project execution and closure.

Ravi's direct contact details:
Mob: +61 439 746 122
Ph: +61 248726170
E: rsingh@tyree.com.au

Ravi Singh:

Ravi Singh

Charles Ma: Sales Engineer, Western Australia

Charles has over 5 years of Electrical turnkey project’s operation in South East Asia and the Middle East, including substations and overhead transmission lines. He also has over 10 years’ sales experience with Global Manufacturers such as ALSTOM T&D, Ampcontrol transformers, Prysmian cables, Qualitrol on Power Transformers, MV/HV Switchgear/GIS and cables

Charles’s direct contact details:
Ph: +61 420 804 209
E: cma@tyree.com.au

Charles Ma:

Charles Ma

David McNerney: Sales Manager, Victoria

David has over 8 years’ experience within the Australian transformer industry.

His experience includes both sales and servicing of an extensive range of transformers and kiosk substations for use within the power utility, industrial, commercial, mining, power generation, transport, infrastructure and residential URD sectors.

Davids’s direct contact details:
Ph: +61 476 888 099
E: dmcnerney@tyree.com.au

Charles Ma:

David McNerney

Lisa West: Customer Services Contract Administrator

Lisa joins our team with an extensive professional history in customer service within a manufacturing industry.

Lisa manages all our pole mount customers from order entry through to order despatch.

Lisa enjoys her role and understands the importance of providing regular and up-to-date information throughout the ordering process to our customers, she works closely with the customers to see their needs are met and they are receiving the highest quality service.

Lisa's direct contact details:
Ph: +61 2 48726177
E: lwest@tyree.com.au

Lisa West:

Lisa West

Jody Gatt: Field Service Administrator

Jody works closely with our Field Service and Contracts Team co-ordinating all of the onsite service administration and logistical requirements.

Jody is an experienced and self-motivated administrator and enjoys working in a fast paced environment.

Jody is the central point of contact for the Fields Service suppliers, contractors and customers should they require any assistance.

She works directly with the General Manager of Field Service and Customer Service Manager to provide a high level of support throughout the process ensuring project timelines are maintained and customers are receiving the highest level of customer service daily.

Jody’s direct contact details:
Ph: +61 2 48726172
E: jgatt@tyree.com.au

Jody Gatt

Jody Gatt